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Return Policy

Returns 

Non Damaged items and packaging may be returned to us within 30 days upon delivery. All returned items will be subjected to inspection. 

For any reason, a customer is having problems with the installation of their new product, and willing to return them back, we DO NOT accept returns on that ground. However, further installations guide are provided to the customer by reaching out to our technical support team at help@carifex.com

Return labels are only created for orders due to fitting issues and wrong items received from us.

Damaged items cannot be returned back to us, for damaged items, we can ONLY  do a replacement or exchange.


Replacement

Please contact our customer support at support@carifex.com to report defective items which will be replaced according to terms of the warranty. For quicker resolution, please provide all proof of defective items ( pictures/videos ) attached to the email above.

Free items are not eligible for replacement.


Refund

Full or Partial Refunds are issued for returned items as stated above.


Warranty

All products may be processed for return or replacement within 30 days. Items covered by 1 or 2-year warranties will be replaced if found defective during its warranty period.  Refunds are not issued after