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Return Policy

Returns 

Non Damaged items and packaging may be returned to us within 30 days upon delivery. All returned items will be subjected to inspection. 

For any reason, a customer is having problems with the installation of their new product, and willing to return them back, we DO NOT accept returns on that ground. However, further installations guide are provided to the customer by reaching out to our technical support team at help@carifex.com.

Since our products are aftermarket, minor adjustments need to be made to the fitting of our items, and if a customer encounters any of this issue, our experienced customer support agent will guide them on the best practice possible to make this item work/fit correctly.

Return labels are only created for orders due to fitting issues and wrong items received from us.

Damaged items cannot be returned back to us, for damaged items, we can ONLY  do a replacement or exchange.

Orders placed after 2 hours cannot be cancelled/refunded.  

Promotional items/gifts are not eligible for RETURNS, only Standard replacement and warranty are included for promotional items. 

Replacement

Please contact our customer support at support@carifex.com to report defective items which will be replaced according to terms of the warranty. For quicker resolution, please provide all proof of defective items ( pictures/videos ) attached to the email above.

Free items are not eligible for replacement.


Refund

Full or Partial Refunds are issued for returned items as stated above.


Warranty

All products may be processed for return or replacement within 30 days. Items covered by 1 or 2-year warranties will be replaced if found defective during its warranty period.  Refunds are not issued after